Return and Refund Policy

Effective Date: 2026-05-29

1. Overview

Elite Estate Gaming is owned and operated by KUAOLA LLC. At KUAOLA LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through eliteestategaming.com.

Summary

  • Region: Continental United States (48 contiguous states)
  • Return window: 30 days from delivery. Damage or defects must be reported within 48 hours of delivery.
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: We provide a prepaid label at no cost when an item arrives damaged, defective, or incorrect. For all other returns, the customer is responsible for return shipping costs.
  • Restocking fee: 25% of the product price on non-defective returns. Waived for damaged, defective, or incorrect items and for same-item exchanges.

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label at no cost to you.

5. Return Shipping and Fees

Damaged, defective, or incorrect items

  • We provide a prepaid return shipping label at no cost to you
  • No restocking fee applies
  • Please ship the item within 7 days after approval using the provided label

All other returns (change of mind, no longer needed)

  • The customer is responsible for return shipping costs
  • A 25% restocking fee based on the product price is deducted from the refund total
  • Please ship the item within 7 days after approval

Exchanges

Exchanges for the same item do not incur a restocking fee.

If you send an item back without using an approved return method, we may not be able to reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved. Same-item exchanges are not charged a restocking fee.

8. Non-Returnable Items

We cannot accept returns for:

  • Items reported after 48 hours of delivery when the claim is for damage or defects
  • Items returned more than 30 days after delivery
  • Items damaged due to misuse or neglect
  • Personalized or custom-made goods
  • Gift cards and downloadable digital items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from KUAOLA LLC, you agree to this Return and Refund Policy.

KUAOLA LLC
support@eliteestategaming.com
808-633-1908
11 AHEAHE PL, MAKAWAO, HI 96768