Shipping policy

Effective Date: 2026-05-29

1. Introduction

Elite Estate Gaming is owned and operated by KUAOLA LLC. At KUAOLA LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on eliteestategaming.com.

  • Service name: Standard Shipping (Economy)
  • Price: Free on all orders of $100 or more shipped within the continental United States. Orders under $100 ship for a flat rate of $60.
  • Processing time: 1 to 3 business days
  • Transit time: 5 to 8 business days
  • Destination: Continental United States only (the 48 contiguous states)
  • Coverage: All products unless a product page says otherwise

2. Shipping Destinations

Continental United States

  • We ship only to addresses within the continental United States (the 48 contiguous states).
  • We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or any international destination.
  • We do not ship to P.O. boxes that cannot accept carrier or freight delivery.
  • Orders placed for an address outside our shipping area will be canceled and refunded in full.

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Orders $100 and above: Free Standard Shipping within the continental United States
  • Orders under $100: Flat rate of $60 within the continental United States

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 6 to 11 business days from the time you place your order. This total includes our handling time (1 to 3 business days) and the carrier's transit time (5 to 8 business days). Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or a freight carrier based on destination and package size.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the 6 to 11 business day window, email us at support@eliteestategaming.com or call 808-633-1908.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return and Refund Policy for details.

  • Return shipping: Customer pays return shipping unless the item is defective, damaged on arrival, or not as described
  • Restocking fee: 25% on non-defective returns; waived for damaged, defective, or incorrect items and for same-item exchanges
  • Refund timing: Refunds are issued to the original payment method within 7 business days after approval

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with KUAOLA LLC.