Shipping policy

Effective Date: 2026-08-10

1. Who we are

Elite Estate Gaming is owned and operated by KUAOLA LLC, 11 AHEAHE PL, MAKAWAO, HI 96768. Call (808) 633 1908 or email support@eliteestategaming.com, Monday to Friday, 9am to 5pm EST.

2. How our orders are fulfilled

We are an online retailer. We do not hold stock at our Hawaii business address. Orders ship directly to you from the United States warehouses of the manufacturers and authorized distributors we partner with. This means your delivery timeline depends on which supplier stocks the item you ordered.

3. Where we ship

  • We ship to the 48 contiguous United States only.
  • We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or any international destination.
  • Although our business is registered in Hawaii, our supply partners' warehouses are on the U.S. mainland and cannot ship to Hawaii at reasonable cost.
  • We do not ship to P.O. boxes that cannot accept carrier or freight delivery.

4. Processing time

Orders are reviewed and released to the fulfilling supplier within 1 to 2 business days of purchase. You receive an order confirmation immediately, and a separate email with tracking once the item ships.

5. Delivery estimates

Delivery times vary significantly by product type:

  • Parcel items (launch monitors, portable simulators, soundbars, accessories) ship by UPS, FedEx or USPS and typically arrive 5-8 business days after processing.
  • Freight items (pool tables, poker tables, large simulator enclosures, anything over 150 lbs) ship by LTL freight carrier and typically arrive 5-8 business days after processing. The freight carrier contacts you by phone to schedule a delivery appointment.

These are estimates, not guarantees. Supplier stock levels, carrier capacity and weather can extend them. If an item is delayed or is unexpectedly out of stock at our supplier, we will contact you within 2 business days with the revised date and offer you the choice of waiting or receiving a full refund.

6. Freight delivery: what to expect

Freight shipments are curbside delivery. The carrier brings the item to the curb or the end of your driveway on a liftgate truck. The driver is not required to bring the item inside, upstairs, or to assemble it. Please arrange help for moving and assembly before your delivery appointment. Pool tables require professional installation and leveling, which is not included.

7. Shipping cost

Shipping is free on orders of $100 or more shipped within the 48 contiguous states, including freight items. Orders under $100 are charged a flat $60 shipping fee. There are no additional handling, fuel or liftgate surcharges added after checkout. The price you see at checkout is the price you pay.

8. Inspecting your delivery

Please inspect your shipment before signing for it. If the packaging is visibly damaged, note the damage on the carrier's delivery receipt and photograph it. Report any damage or defects to us within 7 days of delivery so we can arrange a replacement or return at no cost to you. See our Refund Policy for full details.

9. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. If the order has not yet been released to the supplier for shipping, we will cancel it and refund you in full. Once an item has shipped, it is treated as a return under our Refund Policy.

Free shipping on orders over $100. Standard delivery: Economy, 5-8 business days.